Orders & Shipping
How long does delivery take? UK orders typically arrive within 3–5 business days. International orders may take 7–14 business days depending on location.
How do I track my order? Once your order is dispatched, you'll receive a confirmation email with tracking details.
Do you ship internationally? Yes! We ship to over 200 countries worldwide. Shipping costs and times are calculated at checkout.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at veloroliving@gmail.com to initiate a return.
How long do refunds take? Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.
Products
Are your product images accurate? We do our best to represent products accurately, though colours may vary slightly due to screen display differences.
I have another question — how do I get in touch? We'd love to hear from you! Email us at veloroliving@gmail.com or visit our Contact page.